Help & Support

Need help using Ballenza? We're here to help.

Signing in

To use Ballenza, you need an account with a participating organisation. If you haven't received an invitation or cannot access your account, please contact your organisation first.

Classes and student information

If you have a question about class times, attendance or your child's information, please contact your organisation directly.

Technical support

If Ballenza isn't working as expected, email us at support@ballenza.com.

When contacting us, please describe the problem and which device you're using. Please don't include passwords or sensitive student information.

Privacy

Find out how information is handled in our Privacy Policy.